TERMS & CONDITIONS
TO PROLONG THE LIFE OF YOUR LOG CABIN WE RECOMMEND YOU ADHERE TO THE FOLLOWING INFORMATION
Always check there are no overhanging branches or leaves above your building, this can wear away the felt or break off and damage the roof. Check you have no puddles collecting under your building. Oil all furniture on a regular basis. We recommend you seal your building with a waterproof sealant. We strongly recommend Protek (Royal Exterior for self application) which can be purchased direct straight from us. Three coats are recommended & should be applied annually. Extra coats may be required in open areas. It is the customer’s responsibility to ensure the building is water tight. Also gutters should be fitted, this stops drips of water being blown on to the building and also splash backs onto the bottom of your building.
All buildings are the property of Log Cabins Factory Direct until full payment is received and can be reclaimed at any time.
Deposit/payment in full: A non-refundable deposit is required at the time of order and full payment must be received a minimum of 10 days before delivery or your building will be put on hold.
Refunds: If a refund is required a £35 admin fee & 10% of the order cost will be deducted from the deposit or the deposit will not be refunded, whichever is greater. Bases, Bearers, Protek and all accessories are non-refundable. All refunds that may be authorized by the company will be paid by cheque regardless of whether the customer had paid by cash, cheque or credit card.
Bases: It is the customers responsibility to ensure that the ground under any base i.e. concrete bases, platform bases, etc. is firm enough to support the weight of the base and the building. It is the responsibility of the customer to ensure their completed base is 100% flat, level, solid and of adequate size to fully support the building – Sizes quoted are for the floor area. All concrete bases or slab bases must not have any shallow or raised areas. Log Cabins Factory Direct recommend a minimum of 12” clearance around the building to allow for the roof overhang and fitting of all components. Bases will elevate your building. It is the customer’s responsibility to work out all height restrictions and take full responsibility for any planning issues. It is the customer’s responsibility to ensure bases are installed in the correct position and once installed they cannot be moved. Log Cabins Factory Direct will not be held responsible for any problems arising due to faulty base work constructed by the purchaser.
Platform Bases: Platform bases will only be installed on solid ground with a fall of no more than 6”. Concrete, tarmac or slabs with no gaps are classed as solid ground NOT mud, shingle or boggy ground.
Access: All items must go around your property not through it. If necessary, and in order to accommodate, please remove fence panels or any obstructions. (i.e. over hanging tree limbs, arches, wires or gutters etc.). If going through gates, there must be no arches, bars or lintels above. Remember some items are very heavy and normally there are only two people on each van. Log Cabins Factory Direct fitters are employed to erect your building and not rectify your base or access problems. If you have any worries, please call back to your show site for a free site visit.
Site Preparation: It is the responsibility of the customer to ensure that the site is safe and free from obstructions that could cause any damage or cause injury to the person(s) that deliver and erect the building.
Delivery Only: All buildings sold for delivery only will be delivered to the front of the premises. Please ensure there is a flat level area for the building to be stacked on. You must protect the building from bad weather and the building must be treated as soon as possible. When Interlocking buildings are delivered in kit form on a lorry that is unloaded by hand this requires the customer to supply two able bodied persons to assist our driver. When delivered using our Hi-Ab lorry the building will be craned off as close as the driver feels safe to do so. Please note that Log Cabins Factory Direct cannot be held responsible for items missing 24 hours after delivery.
Delivery and Erection: Please advise of any difficulties e.g. overhead obstructions, walls, hedges, satellite dishes, brick archways, overhead cables, etc. prior to the delivery date. The erection service will be void if we cannot deliver and erect at the same time, this will result in the goods being stacked adjacent to the delivery site. If Log Cabins Factory Direct are unable to erect the building due to an unsuitable base or access restrictions a recall charge of £35 plus 10% of the order price will apply. If your building is erected in the rain or damp inclement conditions, you must ensure you leave adequate ventilation to allow the building to dry. Failing to ventilate the building whilst timbers are drying out can cause condensation or mould to occur. This will produce drips of water inside the building, which can be mistaken for leaks. Condensation will also occur on the inside of the windows. Leave windows and doors open to air the building on fair weather days. Never use a heater this can cause the building to dry out too quickly and cause cracks and warping, especially the roof.
Delivery Dates: Dates given are only a guide and may change depending on circumstances beyond our control (i.e. Breakdowns, Accidents and Adverse weather conditions).
Roof Covering: Free mineral felt is supplied only with the building and not in conjunction with any other roofing material or options. Colour of felt may vary this is beyond our control. Felt shingles are not recommended for open or coastal areas, standard mineral felt is recommended in these locations. Log Cabins Factory Direct hold no responsibility for damage or lifting of roof coverings due to adverse weather conditions following installation by our fitters. We felt our buildings in a way that has been tried and tested by Log Cabins Factory Direct for over thirty years. Felt is expensive and to maximize the use of each roll, there will be a join on one side of every building. This will have a large overlap to ensure the join is water tight.
Specification: Specifications stated will be adhered to as far as possible, but the company reserves the right to make any alterations which may be necessary or advantageous. Show site, internet and catalogue models may be different to the style or model you receive. Windows, doors, specification and style may change without notice, this is due to the suppliers at the time of manufacture. Log Cabins Factory Direct cannot be held responsible for variations in colour of treated timber. Timber will naturally bleach in the sun and an even colour will occur.
Planning: It is the customers sole responsibility to check with their local planning authority regarding planning permission for their building being erected. Log Cabins Factory Direct will not be held responsible for any problems regarding planning permission (if applicable). Ridge and eaves height may vary depending on size of building. Where stated building under 2.5m, this is only a guideline and may vary within our tolerances. Bases, Bearers & Insulation will raise the height of the building. Any planning restrictions must be brought to our attention at time of order and be noted.
Securing the Building: All buildings including beach huts and garages are not secured to the base by Log Cabins Factory Direct, this is the customers responsibility. It is recommended that you strap down the building in very open/exposed areas.
Maintenance: Please remember you will need future access to all sides of your building to maintain and treat as required. Pressure treated timber is porous and requires waterproofing regularly. All timber buildings will require regular maintenance and re-coating with waterproofing paint. It is the customers responsibility to maintain and treat their building. Sectional buildings will require doors, windows etc. to be resealed with mastic or sealant. Interlocking buildings will require door & window seals to be cleaned, checked and replaced as necessary. Doors and windows may need to be unscrewed, re-aligned and re-fixed as logs shrink and expand, this is normal. Following re-sealing and settling of buildings re-coating with waterproofing paint will be required. Felt is manufactured using tar & oil that will ripple and twist with movement of your building. All felt must be checked for deterioration that can lead to leaks. Rubber roofs may bubble but this will not affect its performance.
Waterproofing: Log Cabins Factory Direct do not supply waterproofed buildings. It is the customer’s responsibility to ensure the building is water tight. Log Cabins Factory Direct will not return to any problems caused by damp issues where inferior water sealants have been used. Inferior products will allow water penetration that in due course can lead to swollen doors, panels and roof timbers which may swell and pop from the building. Log Cabins Factory Direct recommend Protek Royal Exterior with built in UV protection when water sealing your building. For further help and advice, you can contact Protek Products Services Department by visiting www.protekwoodstains.co.uk. Log Cabins Factory Direct cannot be held responsible for the performance of Protek. D.P.C is the customer’s responsibility.
Ex-Display: A Health & Safety disclaimer must be signed before any work commences on Log Cabins Factory Direct sites.Log Cabins Factory Direct hold no responsibility for any damage or injury to persons or property during the takedown and removal of any ex-display Log Cabins Factory Direct building. It is the responsibility of the customer/contractor (of the customer) to ensure safe disassembly and removal of the product. No refund or compensation can be given once work has commenced on dismantling the building. As the customer or contractor you must make sure the area is made safe and cornered off for the safety of any personal or member of the public coming onto the site. All nails, screws and rubbish must be removed from site along with the building.
Guarantee: Buildings purchased from Log Cabins Factory Direct are guaranteed for 1 year against manufacturing and installation defects. Your guarantee will be void if Log Cabins Factory Direct personnel do not erect the building or if the customer modifies the building (internally or externally) or the customer fails to maintain the building correctly. Log Cabins Factory Direct only guarantee mineral felt for 3 months. Rubber roofs have a 20 year guarantee from the rubber roof manufacturer / wholesaler / guarantor at the time of order, not from Log Cabins Factory Direct. Log Cabins Factory Direct do not accept liability for any damage or problems caused by customers in self erection. Log Cabins Factory Direct cannot be held responsible for shrinkage, knot holes and movement in the building. Timber is a natural product and may be up to 6m long, which can cause some of the timbers to twist, crack and warp which is beyond our control and is easily fixed with filler. Once filled, sanded and stained, you should have many years of enjoyment.
Faults/Defects: Log Cabins Factory Direct are entitled to a reasonable period of time to rectify any faults/defects. Log Cabins Factory Direct will not reimburse you if you choose to rectify any defects yourself or if you appoint a 3rd party to carry out repairs on your behalf.
Interlocking Buildings: Interlocking buildings are delivered in kit form on lorries. Interlocking logs 44mm/44mm Double skin /70mm and 90mm are finished with squared edges not beveled edges. Your building is a natural product, Log Cabins Factory Direct recommend all untreated buildings are treated with Protek Wood Preservative and three coats of Protek Royal Exterior – more coats may be required.
Complaints: Customer complaints require photographic evidence which must be emailed to [email protected]
Cancellations and Returns: Log Cabins Factory Direct has the right to cancel any contract, order or services without prior notice or reason. Log Cabins Factory Direct will not accept cancellations or returns if the goods have been delivered, erected or altered by applying chemicals or paints to the surfaces or by altering or customizing the goods as his or her own. In the unlikely event that Log Cabins Factory Direct authorize collection of goods from you a charge will apply and we would request that the goods are returned with original packaging if possible. We would like to remind you that you have a statutory duty to take care of goods.
Disclaimer: Log Cabins Factory Direct cannot be held responsible for any damage caused to any property, drives, fixtures, fittings, garden ornaments and plants whilst delivering the building(s).Log Cabins Factory Direct will not be held responsible for any injury caused when within or around, or on the timber building i.e. Wendy houses. It is the responsibility of the parent or guardian to supervise children or any person when playing in Wendy Houses. The customer accepts full responsibility for injury which may be caused to any person within, around, or on the timber building. Although all buildings are checked upon completion, it is the customers responsibility to take care around the building for nails, screws, metal or splinters as some may be missed.
We may alter these terms and conditions from time to time and post a new version on the website, these supersede all previous versions. It is the customers responsibility to check the latest version of the terms and conditions on the website on a regular basis. The company recommends to print out a copy of the terms and conditions for future reference, this does not affect your statutory rights. 1 October 2015, any building or decorating work should do the following: Be completed with reasonable care and skill. This doesn’t mean perfection but the standard you could expect from a reasonably competent contractor. Use materials that are of satisfactory quality and fit for their purpose. This includes any goods supplied, such as appliances for a new kitchen. Goods supplied must be as described.
All prices on this website are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced.
In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Log Cabins Factory Direct shall have the right to refuse or cancel any orders placed for products listed at the in correct price.
If an item’s correct price is lower than the websites stated price, we will charge the lower amount to you and refund the difference to you as per our normal refund terms.
If an item’s correct price is higher than the websites stated price, we will either cancel your order and notify you of the price error and order cancellation or notify you of the price difference to be paid
If you have any queries, please do not hesitate to contact us, we are here to help.
Log Cabins Factory Direct is a trading style of Skinners Sheds Ltd.